usability horror

Usually the infamous ticket machines of the german railways serve as prime example for the necessity of increasing usability of software. Today I found another task, which should be even easier than booking a ticket using some piece of software. I wanted to create a photo calendar.

First I went to Rossmann, my usual photo portal. I ordered prints there quite often already, but apparently these guys didn't get their portal right for calendars. After clicking my way through all possible paths, I ended up facing a blank screen instead of a calendar.
So I downloaded their offline client, which did not have an option for choosing one particular system folder for importing the pictures, but drew them automatically from a so called 'standard' app... well, so I imported the pics in that app first and everything seemed to work fine - until I noticed that GREAT feature of determining the starting month of the calendar, with a range from dec 08 to dec 09... so WHAT now if I want my calendar to start with 2010?? no way....
Afterwards I tried Vista Print, uploaded the pictures, cringed at the shipping rates, and wanted to drag some pictures on the appropriate places ... but - hang on - why is the browser window moving as I'm trying to do that???? Maybe some of you know that silly game where you chase a little window over your monitor trying to click one button to close it? Well, their dragging operation worked exactly like that, except that you can't simply corner your browser window to get the picture on the right spot..

So, once again, one notices that just the ability to deploy some fancy piece of software is not enough - it should also enable the user to do what they have to accomplish with it.